Al Haktur IT Solutions in Dubai is looking for a skilled Desktop Engineer to support our IT infrastructure and ensure smooth operations across all user environments. This role will play a critical part in maintaining, troubleshooting, and upgrading our desktop and workstation systems, supporting our team in delivering reliable and efficient IT solutions.
Key Responsibilities:
Technical Support: Provide end-user support by troubleshooting and resolving hardware, software, and network issues for desktop and laptop systems.
System Maintenance: Regularly monitor, update, and maintain desktop systems, ensuring they are running at peak efficiency and are up-to-date with the latest security patches.
Installation and Configuration: Install, configure, and deploy new computer systems, peripherals, and software applications as required by the team.
User Training and Assistance: Assist users with technical issues and educate them on best practices for using company systems and tools effectively.
System Upgrades: Manage and execute desktop system upgrades and replacements, including data migration and system testing to ensure a seamless transition.
Documentation: Maintain accurate records of configurations, troubleshooting steps, and technical resolutions for reference and compliance purposes.
Network Connectivity: Assist with basic network troubleshooting, including Wi-Fi and LAN connectivity issues, ensuring users remain connected and productive.
Security Compliance: Enforce IT security policies and procedures to protect desktop systems from unauthorized access, malware, and other security threats.
Asset Management: Track and document desktop inventory, ensuring accurate asset records and assisting in procurement planning.
Collaboration: Work closely with other IT teams to resolve complex technical issues and improve the overall IT environment.
Requirements:
Education: Bachelor’s degree in IT, Computer Science, or a related field.
Experience: Proven experience as a Desktop Engineer or in a similar technical support role, preferably within an IT solutions or service provider environment.
Technical Skills: Proficiency with Windows, macOS, and various desktop applications. Knowledge of Active Directory, network fundamentals, and remote support tools.
Problem-Solving Skills: Strong analytical and troubleshooting skills with a proactive approach to resolving technical issues.
Communication Skills: Excellent interpersonal skills to effectively communicate with non-technical users and provide clear instructions.
Certifications: CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or other relevant certifications are a plus.
As a Desktop Engineer with Al Haktur IT Solutions, you’ll be instrumental in maintaining high standards of IT support, ensuring our team has the technology and assistance they need to excel. If you have a passion for IT and problem-solving, we encourage you to apply and join our Dubai-based team.