Al Haktur IT Solutions is seeking a Customer Care Executive to provide exceptional support and service to our clients. If you have excellent communication skills and a passion for customer satisfaction, this role is perfect for you.
Key Responsibilities:
- Handle customer inquiries, complaints, and service requests efficiently.
- Provide accurate information about products and services.
- Resolve customer issues through phone, email, and chat support.
- Maintain and update customer records in the database.
- Follow up on customer interactions to ensure satisfaction and retention.
- Collaborate with internal teams to address technical and service-related concerns.
- Identify and escalate complex issues to the appropriate department.
Qualifications & Skills:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in customer service, preferably in the IT sector.
- Strong verbal and written communication skills.
- Proficiency in CRM software and MS Office applications.
- Ability to handle multiple tasks and work under pressure.
- Excellent problem-solving and conflict-resolution skills.
Join Al Haktur IT Solutions and be a part of a customer-focused team that values excellence and innovation. If you have the skills and dedication to enhance customer experience, we’d love to hear from you!